We don't just sell it. We keep it running.
Phone and FaceTime diagnosis, in-house and mobile repairs, Rausch loaners and training for your crew. We know downtime costs you money, so we turn repairs around fast.
Three ways we back you up
Repairs
We diagnose most problems by phone or FaceTime, then repair in-house before anything gets sent out.
See how repairs work ↓02Rausch loaners
Loaners for anyone who bought a new Rausch system, when a repair runs past 48 business hours. Free while under warranty.
Loaner basics ↓03Training
Hands-on, video call, digital or hard-copy training so your crew is comfortable on their own.
Training options ↓Call us first. Most fixes start on the phone.
- Phone or FaceTime. Years in the field means we can diagnose most problems on a call.
- In-house next. Still down? Drop it off, ship it, or ask about a mobile repair. We look at it and fix it in-house first.
- Factory only if needed. Nothing gets sent out unless it has to, and we work our factory contacts to get it back fast.
Your camera's in the shop. Your crew isn't.
- Who: anyone who has bought at least one new Rausch system.
- Free while your equipment is under warranty. Out of warranty? Call us.
- When: the repair will take longer than 48 business hours and a loaner is in stock.
- Return within 5 business days after you get yours back. You cover shipping both ways.
Get your crew comfortable on their own.
Backed by our technicians and the companies we represent. Pick what fits your crew:
We service what we sell
Backed by our own technicians and the factory support of the brands we carry.
Service questions
Do you service equipment you sold us?
Yes. Our in-house technicians handle the majority of repairs on the equipment we sell, and when something has to go back to the manufacturer we have the contacts to get it fixed fast.
Can you come to us?
Our repair work is done in-house or mobile, so depending on the job we can come to your shop.
Can you diagnose it over the phone?
Most of the time. With years in the field, we can diagnose most problems over the phone or on FaceTime. If that doesn't fix it, we look at it and repair it in-house before anything gets sent out.
What if my Rausch camera is down?
Rausch loaners are available to any customer who has bought at least one new Rausch system, when a repair runs past 48 business hours, and they're free while your equipment is under warranty.
Do you train our crew?
Yes: hands-on, video call, digital or hard-copy training, whatever fits your crew. Call 1-855-JET-TOOL to schedule.
Equipment down?
Tell us what's wrong and what you need it for. We'll get it moving.