Your camera's in the shop. Your crew isn't.
If you've bought at least one new Rausch system, loaner equipment is available to you, and it's free when your equipment is under warranty, so a repair doesn't stop your inspection work.
A hassle-free repair
Send it in
Your Rausch equipment is received for repair.
48-hour check
If the repair will take longer than 48 business hours, a loaner can go out.
Loaner ships
A loaner goes to your address if one is in stock. You cover shipping.
Send it back
Return the loaner within 5 business days of getting yours back.
The program terms
How the loaner program works, summarized from Rausch USA's published terms. Rausch's own terms and application are the official version.
Who can get one
- Loaners are available to any customer who has bought at least one new Rausch system.
- Under warranty? The loaner is free. Out of warranty? Call us and we'll set it up.
- Account is current and in compliance, with the Participation Application completed.
When a loaner ships
- Your unit has been received for repair and the repair will take longer than 48 business hours.
- Loaners are sent based on availability. Call to confirm what's in stock.
- Sometimes a tracking number for your returning unit is enough, after talking with a Rausch service tech.
Shipping
- The loaner ships to the address you give, the same way your unit was shipped in.
- You pay shipping both ways.
- Report any shipping damage within 24 hours of receiving the loaner.
Sending it back
- Rausch must receive it within 5 business days after you get your repaired equipment back.
- Use the original shipping container (or an equivalent if it's damaged), same condition as received.
- Late returns are charged $300 per day, billed weekly.
Your responsibility
- You're responsible for the loaner from receipt until Rausch gets it back.
- Loss or damage is billed up to full replacement value; damaged or stripped loaners are billed for repair. Normal wear and tear is excepted.
Ownership
- Loaner equipment always remains the property of Rausch USA.
- Not following the agreement can get a customer removed from the program.
Loaner gear on our shelves
Loaner questions
Who can get a Rausch loaner?
Any customer who has bought at least one new Rausch system, directly from Rausch or through an authorized dealer like Jet Line. If your equipment is under warranty, the loaner is free. If it's out of warranty, loaners are still available, so call us and we'll set it up. Accounts need to be current and in compliance with the program.
When is a loaner sent?
Once your equipment is received for repair and the repair will take longer than 48 business hours, Rausch ships a loaner to the address you give, if one is in stock. In some cases, after talking with a Rausch service technician, a tracking number for your returning unit is enough to get a loaner moving.
Does it cost anything?
Loaners are free for equipment under warranty. Out-of-warranty customers can still get a loaner; call us for details. Either way you cover shipping both ways, and late returns are billed $300 per day under Rausch's terms.
When does the loaner have to go back?
Rausch must receive the loaner within 5 business days after you receive your repaired equipment, in the original shipping container and in the same condition it arrived.
What if the loaner gets damaged?
You are responsible for the loaner from the time you receive it until Rausch gets it back, up to full replacement value. Report any shipping damage to Rausch within 24 hours of receiving it.
How do I sign up?
Fill out the Participation Application on Rausch USA's loaner program page, or call us at 855-JET-TOOL and we'll walk you through it.
Need a Rausch repair?
Start the repair and we'll check loaner eligibility right away.