Down equipment? Let's get it running.
Jet Line Sales & Service is your one-stop shop for equipment and service. Our in-house technicians handle the majority of repairs, and when we can't, we have the contacts to fix it fast.
From broken to back on the job
Call or FaceTime us
Years in the field means we can diagnose most problems over the phone or on FaceTime, and a lot of them get fixed right there.
Form · 855-JET-TOOLIn-house look
Still down? Drop it off, ship it, or ask about a mobile repair. Our techs look at it and repair it in-house first.
In-house or mobileFactory only if needed
Nothing gets sent out unless it has to. If it does, we work our factory contacts to get it back fast.
Fast turnaroundBack to work
Rausch camera down longer than 48 business hours? Ask about a loaner. It's free while under warranty.
Rausch loaner programRequest a repair
Tell us the product and what's going on. We'll get back to you fast.
Real techs, real bench time
For Rausch products we also offer loaners. See the Rausch loaner program →
Repair questions
What can you repair?
Our skilled in-house technicians handle the majority of repair needs on the equipment we sell, from jetters and pumps to Rausch camera systems and cable reterms. If we can't fix it in-house, we have the contacts to get it fixed as fast as possible.
How fast is the turnaround?
We know time is money, so we prioritize quick turnaround times. Tell us when you need it back and we will tell you honestly what's possible.
Do you do mobile repairs?
Yes. Our repair work is done in-house or mobile, depending on the job.
Can you help over the phone?
Usually, yes. We have many years of experience in the field and can diagnose most problems over the phone or on FaceTime. If it still needs work, the next step is an in-house look or repair before anything is sent out.
Can I get a loaner while it's in the shop?
For Rausch equipment, yes. Loaners are available to any customer who has bought at least one new Rausch system and are free while the equipment is under warranty, when a repair runs past 48 business hours.
Don't let it sit
Send the repair request now and we'll take it from there.