A Hassle-Free Repair Process
Rausch USA is pleased to offer our customers a FREE loaner equipment program. This program is extended free of charge to our new and existing customers who have purchased new Rausch USA CCTV inspection systems.
Rausch USA offers free loaner equipment to our participating customer in good standing, (participating customer’s account is current, and they are in compliance with this program). Free loaner equipment is available once a customer's product has arrived at our facility and a determination has been made that it cannot be repaired within 48 hours. Note – in certain circumstances, after discussion with our Service Technician, a tracking number will suffice for the equipment being returned inside the 48 hours for a loaner to be sent.
It is our goal to make your repair process as hassle free as possible. One of the biggest customer inconveniences is being left without equipment for your current project due to lengthy repair times. When we cannot turn your equipment around in a 48-hour time frame, we offer our customers in good standing free loaner equipment. There are some guidelines that help the loaner program operate smoothly and efficiently. All current customers are asked to complete an updated Participation Application and review the current program guidelines.
